Hosting TicketyDoo on your own Web Server

[Pricing, sign-up, and ordering details at bottom of page]

If you host your copy of TicketyDoo:
That is, your copy of the TicketyDoo application is installed onto your web server, maybe a shared account with your current hosting company where you currently have your web site, or installed onto your own dedicated web server at a hosting company (you can also start out with our doing the hosting and then move the application to your servers at some later time if you wish).

We also need to know what domain name (an IP address is not suitable for registration purposes) to license the software to i.e. what will be the domain name URL your users will type in to reach the helpdesk e.g. it might be http://itsupport.yourcompany.com or maybe something like http://intranet.yourcompany.com
Please take care when advising us of this URL because if an error is made, or you change your mind, the application needs to be re-registered and re-installed!

If you choose to host the TicketyDoo 'engine' e.g. installed at your hosting provider's facility then the following information will be of interest - note that we can do the actual file install process for you, or you can do it and we will send you the necessary files and install instructions.

TicketyDoo needs to be installed on an active CGI 1.1 compliant web server (Such as Apache, Microsoft IIS, Netscape Enterprise, etc..) with:

1. A live CGI-BIN, and permissions on the server need to be set so that it executes ".exe" programs in the cgi-bin folder. For installation, cgi programs need to have modify access to the document root folder.
   If it is a MS IIS server, the cgi folder needs "Execute, Including Scripts" or "Executables" permissions.
   
   
2. An out-going mail server. The mail server does not have to be on the same computer as TicketyDoo, as long as the mail server is configured to accept outgoing mail from the web-server computer TicketyDoo is installed on.

We recommend at least 20 MB of free space be allowed on the server - and more may be required as the databases grow in size with product use.

Note that no additional databases e.g. mysql, or any other software is required to be installed or supplied by you. The 'TicketyDoo' application and runtime kernel incorporate their own proprietry databases and no other software is required.

The installation instructions are different for each server platform. We will send you the instructions for your particular server at the time of purchase. Installation is easy - and we guarantee a successful install!

If we are to do the installation for you we need to be provided with FTP access to your web server to upload and install the files.

A word about Proxy/Caching Servers If your organization has deployed one or more proxy servers within your IT infrastructure, these can cause problems for web applications. With TicketyDoo we want all page requests to go back to the origin server, and so you should ensure that the config file for any proxy/caching server is set for NOPROXY NOCACHE relevant to the specific address for the TicketyDoo application to achieve this. Ensure the settings are correct for your particular proxy server and setup.

Operates on UNIX, LINUX, Windows and Macintosh platforms, and runs with all web servers including Apache, Microsoft IIS, MS Personal Server, Netscape Enterprise, IBM Websphere and Lotus Domino (Novell Netware is not supported).
Supporting the following server platforms:

Linux (Intel Platforms)
Supporting all popular versions of LINUX e.g. Red Hat and Fedora

Microsoft Windows 95/98/NT/2000/XP
Supporting all version of Windows.

SGI (Silicon Graphics)
Supporting the IRIX operating system. Also supporting the Sun Solaris emulation on SGI.

Sun Microsystems - Cobalt Servers
Supporting MIPs-based and Intel-based Cobalt product lines.

Sun Microsystems - Solaris-based Servers
Supporting Solaris on Intel and Sparc processors.

Apple MacOS X
Supporting Apple's next-generation Operation System.

Apple MacOS 7-9
Supporting Macintoshes with OS versions 7 through 9. Runs under the award-winning server from Tenon that makes a Macintosh a viable Web server. Requires installation of Web10. (See http://www.tenon.com).

Berkeley Systems Design
Supporting the BSDI and FreeBSD product lines.

Compaq Alpha Servers (formerly DEC Alpha)
Supporting both the Linux and DEC-UNIX operating systems.

Hewlett Packard
Supporting HP-UX 10 for HP 9000 series hardware.

And is supported by all of the popular browsers:

AOL
Supporting the browsers used by America On-line

Microsoft Interent Explorer
Supporting all version of MSIE

Mozilla/FireFox
Mozilla Supporting Mozilla, Camino, Firefox, and all Mozilla-based browsers.

Netscape
Supporting all popular versions of Netscape

Opera
Supporting the Opera browser

 

Pricing

'TicketyDoo' Self-Host Edition - $1,900 [full price, once-off charge, no further costs] Incorporates all product features i.e. is equivalent to 'The Works' plan in features. No limit to the number of Users, whether 'Clients' or 'Operators'.
All prices in US$ All product delivered electronically via web, no product physically shipped.
Perpetual licenses apply for this 'Self-Host' version and there are no on-going fees.
Included in the $1,900 price is a setup charge of $825. This charge is to cover third party product license fees and setup costs which we incur when the runtime is installed on your server. This $825 fee is non-refundable.
Support is free and included for the first 90 days - thereafter should you need support it is on a 'per incident' basis and you can purchase Support Credits to cover these as, when, and if required. Support Credits are currently priced at $55 per credit.
Our 90 day unconditional, no-questions-asked, money-back guarantee policy applies. Up until 90 days, should you for any reason decide that your company no longer has a need for the application, we will cheerfully refund all fees - less the $825 setup fee.

You understand (and agree) that the application as installed on your server is encrypted and you have no ability (or rights to the underlying code) to make any changes.

Begin the Sign-Up Process

Please complete all the details below......

A few dollars a month will make you look a $million

$9 a month - for the TicketyDoo 'basic' plan will give your organization

For only $9/month the TicketyDoo 'basic' plan will give your organisation its own web-based helpdesk.

Check out the three Plans, see what features you want - you'll be off and running before you can say.. 'TicketyDoo'.