A few dollars a month will make you look a $million

Three plans to suit your needs:
$9 a month - the essential basics
$19 a month - more features
$29 a month - all features included
No contracts - cancel anytime.

 

Unlimited Users

• You are not limited to the number of users that you can make your copy of TicketyDoo available to.
• There is no limit to the number of 'client' users or the number of your staff that act as 'operator' users.

Support Included

• That's correct! All support (support is via e-mail) is absolutely free - it is bundled in with your subscription, and there is nothing else to pay..
• You can expect to receive prompt and courteous attention - turnaround is usually under 8 hours.

E-mail Alerts

• A special Call Response facility is provided so that particular Operators and/or Supervisors can be sent automatic e-mail alerts as particular classes of Call Tickets are generated by users e.g. these might be Categories of Calls with a 'Critical' Priority.
• The Call Response alert can be tailored to the type of Trouble Ticket the user has initiated i.e. 'Category' of call, and/or the Urgency class of the Call Ticket i.e. the Priority..

FAQ KnowledgeBase

• The FAQ Knowledge Base will quickly become a key element in facilitating quick resolution of problems and a valuable experience repository.
• The Knowledge Base has been designed with an in-built auto-prompt for Operators which makes it easy for them to add Call Ticket resolution incidents to the knowledge base.

Operator's Whiteboard

• A system-wide“Whiteboard” is available to flag and alert Operators to important messages from other Operators or Supervisors - Operators are alerted to important changes on the whiteboard automatically, and must view the whiteboard to clear the alert.
• Whiteboard messages can be given a priority as to their importance to the other Operators.

Asset Management

• IT organizations are constantly being asked to do more with less. As a result, companies are searching for ways to cut costs, increase IT resource productivity, and better utilize existing investments. The renewed focus on IT has helped to elevate the role of the IT organization from a custodian of the business to a strategic partner concentrated on aligning and supporting corporate initiatives. To maximize the value of IT assets, and in order for IT departments to assist management, you must increase asset availability levels to supply end-users with an environment that breeds productivity. IT organizations must be able to answer these questions:
  a) Do you fully understand the asset configuration, location, and relationships within your organization's infrastructure?
  b) Do you know the total cost of IT assets, including procurement, maintenance, end-user support, depreciation, and disposal costs?
  c) Do you know how your assets are being used?
  d) How effective are your assets in supporting corporate objectives?
  e) Can you do more to ensure the availability of your corporate IT assets?
  f) Do you have the right controls in place to support Sarbanes-Oxley initiatives?
  
• To facilitate Asset Management, an equipment database is integrated and User Trouble Tickets can be 'linked' to a particular product or item of equipment. This can easily build to be a comprehensive inventory management tool.
• There are 25 user-defineable fields for classifying each individual asset.
• An inbuilt barcode generation tool allows individual barcodes to be printed out for each asset item if this is required. This barcode generation feature does NOT require any special barcode fonts to be installed on any computer.
  

Multiple Groups

• To assist with User management, different Groups can be set up for different classes of Users/Clients e.g. you could have one Group set up that includes all employee Users(internal clients), and another Group set up for Customers(external clients).
• When multiple Groups are used it is possible to assign particular Operators to certain Groups - e.g. certain Operators to only access the Group for customer Call Tickets - while other Operators look after staff generated Call Tickets..

Your Company Logo

• We can include your corporate branding by placing your logo on the top of all the screens - makes for a very professional look!
• Just send us your logo in .jpg, .gif, .png file format and we will re-size to suit - or we can often just copy your logo from your web site.

Custom User Fields

• As well as the standard fields in each Call Ticket e.g. 'Issue', 'Details', 'Category', 'Priority', you can include up to three additional fields, and decide what to use them for by labeling them to suit your particular purpose.
• You can also decide whether the User will see these custom fields, or whether they are for Operator's eyes only - or whether both Users and Operators are to make use of them.
  This decision can be made for each of the fields individually.

Upload/Download Files

• Allows Users and Operators to Upload a file that is relevant to a particular Call Ticket e.g. a screen shot, or an instruction file.
• The uploaded files are linked to the particular Call Ticket and easily referenced by the Operator.

Cell phone Text Message Alerts

• This feature uses the inbuilt gateway which facilitates sending out an cell phone SMS text message to a particular Operator or Supervisor's cell phone(20 free SMS call credits are included!).
• A special Call Response facility is provided so that particular Operators and/or Supervisors can be sent these text message alerts as particular classes of Call Tickets are generated by users e.g. these might be Categories of Calls with a 'Critical' Priority.
• The Call Response alert can be tailored to the type of Trouble Ticket the user has initiated i.e. 'Category' of call, and/or the Urgency class of the Call Ticket i.e. the Priority..
• This text message alert works in a similar way to the e-mail response alerts - you can choose to trigger an e-mail alert, a cell phone text message alert, or both.
  Any number of different personnel can be alerted - the Alert Response feature can be tailored to your individual needs.

TicketyDoo Branding Removal

• If you would like to remove the 'TicketyDoo' branding from the product completely then this is an option - and you could if you wish re-brand it to some other name that suits your organization.

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A few dollars a month will make you look a $million

$9 a month - for the TicketyDoo 'basic' plan will give your organization

For only $9/month the TicketyDoo 'basic' plan will give your organization its own web-based helpdesk.

Check out the three Plans, see what features you want - you'll be off and running before you can say.. 'TicketyDoo'.